Despite a shelf full of trophies, you continue to push yourself as you strive for excellence. Enter Virgin Media O2 Business with the Alinea Partners’ Secret Shopper Program.

“Our website had plenty of traffic. Buyers were finding us.,” Michael McCue, Head of Marketing at Communications Plus, says. “The problem was that we weren’t converting leads at the desired rate.” The company knew something needed to change, and Alinea Partners provided the roadmap.

„The value comes from someone seeing ways to improve.” Aerial Direct has achieved outstanding results and amazing customer growth after going through not just one but three secret shopping experiences, which were organized by their partner Virgin Media O2 and performed by Alinea Partners.

Modernizing an IT company that already possesses the largest VMware share in the Nordics, yet is faced with diminishing margins, definitely needs modern solutions. That is where Alinea Partners have come to help Atea, with their new methodologies that lay the main focus not on the product, but on the customers and their needs.

To Welcomm, an award-winning organization in the field of business communications, customer satisfaction is an absolute must. Since their first secret shopping experience and acting upon the unbiased feedback provided by Alinea Partners, Welcomm Communications has shown transformative improvements around customer experience.