WELCOMM COMMUNICATIONS – CASE STUDY
To Welcomm, an award-winning organization in the field of business communications, customer satisfaction is an absolute must. Since their first secret shopping experience and acting upon the unbiased feedback provided by Alinea Partners, Welcomm Communications has shown transformative improvements around customer experience.
Alinea Partners run annual Secret Shopper experiences for the top business partners of O2, including Welcomm Communications. Such experiences scientifically evaluate the experience of the buyers through all stages of their shopping process and provide the company with practical strategies and recommendations to improve their customer services. Welcomm has been enabled to fully identify its strengths and areas of improvement and achieve outstanding results regarding its customer experience, which is explained in more detail in the article.