A DIFFERENT TRAIN OF THOUGHT
WE CONSISTENTLY ASSESS AND TRANSFORM CUSTOMER BUYING EXPERIENCES AND COMPANY PRODUCT AND SERVICE PORTFOLIOS FOR THE BIGGEST IT/TELECOMMUNICATIONS COMPANIES AND THEIR PARTNERS, GLOBALLY.
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Why Customer Experience Matters
OUR CUSTOMER EXPERIENCE REPORT IS FULL OF STATISTICS, BENCHMARKS AND CASE STUDIES ON WHAT IT IS LIKE TO BUY SOFTWARE, HARDWARE, AND SERVICES FROM HIGH-TECH COMPANIES ALL OVER THE WORLD.
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WANT TO KNOW WHAT OTHERS ARE SAYING ABOUT WORKING WITH US? LEARN MORE ABOUT OUR SERVICES, RESULTS AND OUR GREAT CLIENTS!
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OUR SERVICES

CUSTOMER EXPERIENCE ASSESSMENTS

Major technology vendors invest tens of millions of dollars in driving sales through reseller channels. While they have a raft of support, enablement, and incentive programs to help resellers succeed, they generally lack insight into the risk of revenue leakage caused by a poor buying experience. Every report benchmarked against +700 conducted globally.

PORTFOLIO ASSESSMENTS

What products, software and services are you currently selling? What products, software and services could you sell? With this program we identify Portfolio ‘White Spaces.’ Where are opportunities to better upsell? Learn where you can create new, better packaged and more profitable offers and managed services for your existing clients and prospects.

CHANNEL DEVELOPMENT PROGRAMS

The company works with 100s of channel partners yearly. Our conversations reflect: moving from transactional to value based selling, increasing profit, business outcome selling, identification of Offer Portfolio Whitespaces, building or participating in marketplaces and ecosystems, identifying IP and creating or supporting partner-to-partner (P2P) relationships.

SOME OF OUR CLIENTS

SOME OF OUR CLIENTS

ALINEA PARTNERS' TV

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SOLUTION MAPPING ASSISTS WITH OFFER AND PROPOSITION DEVELOPMENT, PACKAGING, UPSELLING AND MANAGED SERVICES CREATION.
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GARBAGE IN – GARBAGE OUT: PARTNERS' ECOSYSTEM SUCCESS IS BUILT ON THE DATA IT IS MADE OF, WITH BOB MOORE, CEO AT CROSSBEAM
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THE MAKING OF OUR RECENTLY RELEASED CUSTOMER EXPERIENCE REPORT WITH JEREMY COX, FOUNDER/CHIEF ANALYST OF CX-CREATE TO TALK ABOUT SOME OF THE SECRETS IN THE REPORT.

LINKEDIN COMMUNICATIONS

Get regular personal and professional insights and thoughts from Leahanne Hobson about the topics of leadership, management, culture, team, family and core values! Leahanne is also happy to connect and exchange with you about channel development, offer development, sales and strategic marketing based on her experiences working with the biggest IT and Telco companies and their channel partners around the world.

 

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