We’ll paint the (not so pretty) picture:
❌ 64% don’t reply on e-mail-based sales enquiries
➡️ Compared to 26% pre-COVID
❌ 50% don’t reply on webform-based sales enquiries
➡️ Compared to 46% pre-COVID
❌ 43% of phone sales enquiries don’t connect with a sales rep
➡️ Compared to 15% pre-COVID
Plus, 59% of the companies are not offering Online Chat for customer interaction.
We can clearly see the lack of agility of those organizations being able to pick up customer requests. We’ll share 3 ways for companies to improve their services that align nicely with Jay McBain’s view on growth opportunities for channel partners.
✅ Ensure employees to securely communicate with clients wherever they are
✅ Implement Cloud-based PBX to take phone calls from home office locations
✅ Reflect trends in client conversation, like Online Chat
Ensure agility for customer interaction with our Secret Shopping program. Remote is the future – make sure you’re part of it too.