• Secret Shopper Stories #3

    7 reasons why this customer switched to a competitor – and how it could have been prevented. When our Buyers shop for our Secret Shopper program, they come across both great and not so great experiences buying software, hardware, and service from IT companies. Let’s share one of our Secrect Shopper Stories on how to (not) treat a potential buyer. Recently, […]

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  • Bad Experiences

    Would you still buy from your favorite brand after having a bad buying experience? And what about a brand or company that you’ve never purchased from before? Would you go back and see if the buying experience would be better this time? Did you know that 32% of customers stopped doing business with a brand […]

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  • Secret Shopper Stories #2

    No buying journey is perfect. But there’s something you can do to get one step closer to that! All of our Secret Shopper clients want to improve their buying journeys in one way or another. Luckily, some of them are already on the right track, so our Buyers have some great Secret Shopper Stories to […]

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  • Satisfied vs Disappointed

    Satisfied vs. disappointed. How do you think your buyers feel throughout most of your buying process? Our buyers are ready to share some more #SecretShopperStories with you. In this series, they let us in on their most notable global experiences while trying to purchase from companies. So how would 𝘺𝘰𝘶 want to feel when buying a product […]

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  • Secret Shopper Stories #1

    What makes a buying experience good or bad? Ask one of our Secret Shoppers and the stories won’t stop coming. This got us thinking, what stories are still untold? This is the first of the #SecretShopperStories series. Our buyers let us in on their most notable experiences while trying to purchase from companies globally. Let’s start with […]

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