Our Secret Shopper Programme opens the lid on a sales process that too many businesses leave to chance: the buyer’s journey. It helps companies assess up to 160 elements along their specific buyer’s journey, providing feedback and recommendations for improvements based on 300+ assessments completed globally by us.
Using a carefully constructed persona, the programme reveals how a buyer experiences a sales offer. Secret Shopper drills down into every relevant detail, including how calls, emails, and website visits are all perceived.
Together, we will turn your buyer’s journey inside out to reveal every relevant detail that affects your business such as discovery, closing the sale, web presence, response time, accessibility of support, offer efficacy, effective use of testimonials, identification of where customers are lost, and much more.