The Client It is not often that a company finds itself in the unique position to get unbiased, professional feedback on the sales journey their prospects and customers experience as they consider making a purchase. Brentwood Communications, a company that has dedicated itself for over 40 years to providing bespoke radio communication solutions to customers [...]
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Creating a cloud that works for every type of business The flexibility of the cloud is precisely what TeleComputing and customers such as Color Line desire and expect. Telecomputing can plug users into a powerful hybrid cloud resource that embraces the strengths of Microsoft Office 365 and Azure but which also contains Telecomputing’s own private [...]
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The Optimize Program exercise accelerates sales Microsoft’s Optimize Program is a Secret Shopper service that reveals exactly how a prospective customer experiences a business offering. It uses a 160 point assessment of the customer journey and employs a very carefully constructed persona. Secret Shopper is the vehicle for a granular, detailed inspection of how calls, [...]
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Look in the mirror. What do you see? 02/03/2022
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One Size Fits Most 08/02/2022
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Secret Shopper Stories #3 04/08/2021
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Customer Experience 21/07/2021
