• OVH Builds A Bridge To New Customers The internet has abolished distance between customers and business, accelerating the whole sales process and creating successful businesses such as OVH. A French ISP and web-hosting operation that has spread its wings into cloud services, OVH has a 700,000 strong customer base spread across 16 countries and operates [...]

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  • Reviewing your sales journey is a brilliant idea — even if you’re doing well. When Wirehive does something, it does it well. Their highly experienced partner managers team up with a group of highly skilled cloud engineers to design and build the simplest to the most complex digital infrastructures for agencies. What makes them good? [...]

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  • Mapping New Buyer buying behaviours online. With the average Buyer doing 50-80% of their shopping research online, Microfost understood some time ago that its websites are the new storefronts for selling software as a service. Several years ago, Alinea Partners joined Microsoft on its journey to mapping its customers buying paths and experiences. A review [...]

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  • THE CLIENTGlobal OEM Morphs into Digital Signage Enabler Arrow OCS is a global provider of technology solutions for a wide portfolio of markets, which include telecommunications, transportation, medical,industrial and consumer electronics. THE NEEDFind the right market and prospects for Arrow’s Digital Signage solutions. Arrow was looking for new customers and channels for their Digital Signage [...]

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  • THE CLIENTExcelling in Customer Experience Our client is one of the major European Telecommunications Operators. Customer experience excellence is the pillar of its business strategy, gathering large and small companies around the globe, matching aptitudes and innovations, to provide prospects and customers with the latest and best services. QUICK FACTS A target of 2.8 million [...]

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  • As BASE faced increased competition in the telecom industry, they realized they had yet to put together a clear strategy for securing new customer acquisitions outside established markets. Rather than remain in their comfortable low priced zone, working with Alinea Partners they began the process of targeting new markets and creating new value for customers. [...]

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  • The client Ambit Group has a long track record of success that reaches back two decades. More than 85 experts in Microsoft Dynamics 365 leave no stone unturned as they consult and support customers through the delivery of ERP/CRM projects. Their unique “tried and tested” methodology ensures their customers’ success. But after a restructuring that [...]

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  • The Client It is not often that a company finds itself in the unique position to get unbiased, professional feedback on the sales journey their prospects and customers experience as they consider making a purchase. Brentwood Communications, a company that has dedicated itself for over 40 years to providing bespoke radio communication solutions to customers [...]

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  • Creating a cloud that works for every type of business The flexibility of the cloud is precisely what TeleComputing and customers such as Color Line desire and expect. Telecomputing can plug users into a powerful hybrid cloud resource that embraces the strengths of Microsoft Office 365 and Azure but which also contains Telecomputing’s own private [...]

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  • The Optimize Program exercise accelerates sales Microsoft’s Optimize Program is a Secret Shopper service that reveals exactly how a prospective customer experiences a business offering. It uses a 160 point assessment of the customer journey and employs a very carefully constructed persona. Secret Shopper is the vehicle for a granular, detailed inspection of how calls, [...]

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