• When have you last checked the state of your customer interaction?

    Since the start of the COVID-19 restrictions, we’ve seen a drop in customer interaction services in companies we’ve secret shopped (+450 globally). The results are shocking. We’ll paint the (not so pretty) picture: ❌ 64% don’t reply on e-mail-based sales enquiries ➡️ Compared to 26% pre-COVID ❌ 50% don’t reply on webform-based sales enquiries ➡️ […]

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