• What’s your Saleability Score?

    Are you a learning organization? Do you constantly look for best practices and ways to offer an even better customer experience? Then you need a sound plan to make progress and distinguish yourself from competitors. Your gateway to creating it: measuring your Saleability and Customer Experience Index Scores. Mapping the journey from A to Z […]

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  • How to lose a customer

      Finding yourself on a website after careful Google research, you spot the product you’re looking for. Your experience starts off great: you feel safe, there are plenty of case studies to be found, and you even have the possibility to sign up for a newsletter. Oh well, there might not be a clear value […]

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