• Does Your Customer Onboarding Process Meet A New Customer’s Expectations?

    When onboarding new customers, you want to be thorough without being overwhelming. As customer success thought leader Lincoln Murphy has famously said, the seeds of churn are planted early. If you lack flexibility when onboarding a new customer, you’ll set the ‘seeds of churn,’ which will make you susceptible to competitive takeover. To avoid this, […]

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